Delilah-Light Knit Jumper-Sky Blue

Shipping Policy – DollzCloset

We aim to process and deliver your order quickly. Please see below for key details:

Processing Time
• Orders processed within 48 hours (excluding weekends & bank holidays).
• You’ll receive a dispatch email with tracking info—check your spam folder.

Shipping Options
• Standard UK Delivery: 3–5 business days | £2.49
• Express UK Delivery: 1–2 business days | £3.49
• International Shipping: Not currently available, but we’re working on it.

Shipping costs are calculated at checkout based on your location.

Delivery Issues
• Check your tracking link for delays.
• Contact us at dollzshopify@gmail.com for help.
• We’re not liable for courier or customs delays.

Incorrect Addresses
• Ensure your address is correct at checkout.
• Returned orders may incur extra shipping fees.

Lost or Damaged Orders
• Email dollzshopify@gmail.com for lost parcels.
• For damaged items, contact us within 48 hours with photos.

Questions? Reach out anytime at dollzshopify@gmail.com

DollzCloset Returns Policy

We want you to love your purchase! If not, you can return it within 14 days of delivery.

Returns
• Return postage is not covered.
• Refunds go to the original payment method only.

Items must be:
✔ Unworn, with tags & seals intact
✔ Free from stains, scents, or signs of wear

Returns not meeting these conditions may be refused.

How to Return
    1.    Repack item(s) securely.
    2.    Include your name & order number.
    3.    Email us for the return address.
    4.    Use a tracked service — we’re not responsible for lost returns.
    5.    Refunds processed within 5 working days after inspection.

Non-Returnable Items
• Jewellery
• Lingerie/underwear/Swimwear
• Sale items (unless faulty)

Questions? Email us at dollzshopify@gmail.com.