*Allow 10-12 working days for delivery*
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Shipping Policy – DollzCloset
We aim to process and deliver your order quickly. Please see below for key details:
Processing Time
• Orders processed within 48 hours (excluding weekends & bank holidays).
• You’ll receive a dispatch email with tracking info—check your spam folder.
Shipping Options
• Standard UK Delivery: 3–5 business days | £2.49
• Express UK Delivery: 1–2 business days | £3.49
• International Shipping: Not currently available, but we’re working on it.
Shipping costs are calculated at checkout based on your location.
Delivery Issues
• Check your tracking link for delays.
• Contact us at dollzshopify@gmail.com for help.
• We’re not liable for courier or customs delays.
Incorrect Addresses
• Ensure your address is correct at checkout.
• Returned orders may incur extra shipping fees.
Lost or Damaged Orders
• Email dollzshopify@gmail.com for lost parcels.
• For damaged items, contact us within 48 hours with photos.
Questions? Reach out anytime at dollzshopify@gmail.com
DollzCloset Returns Policy
We want you to love your purchase! If not, you can return it within 14 days of delivery.
Returns
• Return postage is not covered.
• Refunds go to the original payment method only.
Items must be:
✔ Unworn, with tags & seals intact
✔ Free from stains, scents, or signs of wear
Returns not meeting these conditions may be refused.
How to Return
1. Repack item(s) securely.
2. Include your name & order number.
3. Email us for the return address.
4. Use a tracked service — we’re not responsible for lost returns.
5. Refunds processed within 5 working days after inspection.
Non-Returnable Items
• Jewellery
• Lingerie/underwear/Swimwear
• Sale items (unless faulty)
Questions? Email us at dollzshopify@gmail.com.
